Apple Announces New Self-Service Repair Program
Apple has unveiled the ‘Self Service Repair’ service, which allows consumers to perform their own repairs using a new online parts and tool store.
Self Service Repair will be accessible in the US early next year for the iPhone 12 and iPhone 13 lines, and will soon be followed by Mac computers with M1 CPUs. It will also be available in other countries during 2022.
In a statement, Apple’s chief operating officer, Jeff Williams, stated, “Creating broader access to Apple authentic components provides our customers even more choice if a repair is needed.”
Customers become part of a network of over 5,000 Apple Authorized Service Providers (AASPs) and 2,800 Independent Repair Providers who have access to these components, tools, and manuals.
The program’s first phase will concentrate on the most frequently repaired components, such as the iPhone display, battery, and camera. Additional repair capabilities will be available later next year.
It’s critical that a client first reads the Repair Manual to verify that they can safely make a repair. The consumer will then use the Apple Self Service Repair online store to make an order for Apple genuine parts and tools.
Customers who return their used parts for recycling after the repair will earn a credit toward their purchase.
More than 200 different parts and tools will be available at the new store, allowing customers to complete the most common iPhone 12 and iPhone 13 repairs.
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