Building A Training Program To Instil Diversity And Inclusion In The Workplace 

L&D departments are increasingly showing interest in making their workplaces more diverse and inclusive in recent years. However, getting this right is vital for your business. You don’t want to force such an initiative on your employees. 

If you are wondering how you can expand your training strategy to include diversity and inclusion in your programs, our article will help you get started. 

Building successful diversity and inclusion training

Diversity and inclusion training should help in creating an environment where all employees feel comfortable contributing and sharing their opinions. Such training should also support the behaviors necessary to accomplish these goals.

Follow these steps to ensure your training helps you meet your objectives and that of the employees.

  • Start with the basics

Introduce the topic with a course or series that explains the main concepts and their importance. It is important to provide examples of different forms of discrimination to help employees recognize such practices. Including lessons on terms such as discrimination and unconscious bias to illustrate how their actions affect the office environment and the people, they work with. Develop your employees’ and leaders’ understanding by setting a solid foundation. Provide them with information on ethnicity and equality and let them know how it impacts them. By doing so, they will become more conscious of their actions and will cooperate with you in the future.

  • Aim for behavior change

You can move on to the practical application of D&I training once everyone understands and accepts it. To achieve the results that matter, you must teach learners how to do it. Interactive training is the way to do it. Consider adding content about specific inclusions, like equality for women, sensitivity for LGBTQ+ people, and other factors. Employees can put these skills into practice in the workplace to make a difference. Make content relatable and memorable by using familiar scenarios. Employees can practice responding to those scenarios through role-playing. Having a pattern of doing something encourages people to learn new skills. 

  • Identify roles and responsibilities

The way diversity and inclusion take shape within your organization will depend on the kinds of responsibility you play. It might make sense to offer more individualized instruction once you’ve got the responsibility.

For example, provide courses on the treatment of team members fairly for team leaders. 

Your organization’s needs determine the type of content it should present along with the delivery method, a key component of inclusion and diversity training. It’s important to plan a natural progression for training based on a worker’s level of understanding.

  • Connect the initiative to company goals

Inform your employees about how the diversity and inclusion training program supports your organization’s overall goals. Include an introduction clip describing the value of this program from the CEO. By selling the content’s alignment with your company’s goals and mission, you can improve your training outcomes.

  • Communicate without shame

While addressing diversity, your company’s goal is to foster a safe and inclusive work environment. Every employee can benefit from expanding their knowledge through this process. Those who have not yet experienced diverse environments may find some of the concepts unfamiliar. There might be others who have faced discrimination in the past. Create the expectation for learning with results. It is important to let your employees know that your company supports their efforts in reporting and correcting discrimination. Participants will engage more fully if they feel safe learning and implementing the content.

  • Explain that this is a continuous process

A one-time training won’t yield real results. Continue training and reviewing in the future. By showing diversity and inclusion in action, you will make your culture more diverse and inclusive. Your company communications should incorporate the skills and terms learned during the training. Ensure team leaders follow up on any questions or concerns from team members.

  • Measure your progress

Creating a truly effective training program requires monitoring its effectiveness and adjusting accordingly. After training as well as a few months after the program is conducted, survey the employees. Learn what they understand about the principles and find out how they are applying them in the workplace. Your LMS can produce useful metrics if you put them to good use. Analyze engagement, quiz, and test performance, and identify any areas that need improvement. You can use both types of measurements to determine where your training program is lacking or needs improvement.


Providing D&I training is very important for each business and organization. Not only to develop a sense of responsibility but to also create a safe and open environment. The best way to build and develop such training courses for your company is to use a learning management system (LMS). There are several LMS in the market that will satisfy your training needs such as Paycom, Litmos, and many others. These LMS can help you in creating engaging content, add gamification and most importantly, they will provide you with reports and analysis for your employees and their success in the course. 


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