As generative AI technology continues to advance and gain widespread adoption, concerns are growing about its potential impact on the workforce. Niusha Shafiabady, an associate professor at the Faculty of Science and Technology at Charles Darwin University and an expert in machine learning, has issued a dire warning that retail workers and those employed in the food services industry are at risk of being replaced by AI in the near future.
Generative AI: A Game-Changer in the Workforce
Generative AI, a type of artificial intelligence technology trained to perform tasks typically done by humans, such as speaking and writing in a specific language, is already being used extensively across various industries worldwide. This technology is designed to replace workers employed in mundane and repetitive jobs, including administration work and banking services.
With the rapid development and deployment of generative AI, there are fears that the technology could be rolled out across Australia by the end of this year, potentially displacing thousands of workers.
Top Three Jobs at Risk of AI Replacement
Professor Shafiabady, who has extensively researched the industries susceptible to mass disruptions caused by AI, has identified the top three job categories most likely to be replaced by this technology:
1. Office Support
Administrative jobs, such as those performed by secretaries and clerical staff, are at high risk of being replaced by AI. Other roles facing the brunt of machine learning tools include bookkeeping, accounting, payroll, and data entry. Professor Shafiabady noted that call centre workers are almost certain to be made redundant, as their tasks can easily be replicated by AI computer systems. Receptionists at GP clinics are also among the office support positions set to be taken over by advanced computer systems, with the number of available jobs likely to decrease in the coming years.
The World Economic Forum predicted in a 2022 report that there will be 26 million fewer administrative roles across the world by 2027, highlighting the significant impact AI will have on this sector.
2. Customer Service and Sales
The retail and sales sector will also be heavily impacted by AI. A study by Service Now and workforce technology expert Pearson found that nearly a quarter of retail jobs in Australia will be scrapped due to the technology by 2027, amounting to 323,000 full-time workers being left jobless as companies transition to cheaper alternatives. AI technologies are not only cheap but can also be easily integrated into a workforce, making them a viable option for businesses looking to cut costs and streamline operations.
3. Food Services
The food services industry has already been embracing AI technology, with restaurants and fast food chains using it to take orders from customers and recommend menu items. The rise of food delivery apps and platforms, such as UberEats and Deliveroo, has further outsourced various jobs in the sector. These technologies helped the food industry generate more than $44 billion in revenue in 2021.
According to figures by McKinsey, 13 per cent of workers employed in the food services industry in 2022 were forced to find new jobs due to automation, highlighting the significant impact AI has already had on this sector.
Jobs Likely to Withstand the AI Takeover
While many jobs are at risk of being replaced by AI, some industries are more likely to fend off the threat. Jobs that involve manual labour, such as those in the mining and construction sectors, are less likely to be replaced by machine learning technologies in the near future.
Professor Shafiabady explained that designing and integrating AI technologies to replace workers employed in these industries will be difficult, stating, “The fact is the cost of hiring for a position such as a construction labourer globally, versus manufacturing and maintaining a robot to do the same thing, means this type of role is unlikely to be displaced soon.”
The Future of Jobs Survey conducted by the World Economic Forum in 2023 confirmed these findings, indicating that tradies, mechanics, and those who operate heavy machinery have a low risk of being replaced by AI.
Preparing for the AI-Driven Future
As companies continue to invest in and adopt AI technologies, the demand for workers skilled in AI applications is on the rise. Many job listings on platforms like LinkedIn are seeking individuals with technical qualifications to fill roles such as data scientists or software engineers.
Professor Shafiabady urged parents of young children and those entering the workforce to carefully evaluate their career options, as many jobs set to be replaced by AI might not be around for long. It is crucial for individuals to acquire the necessary skills and knowledge to thrive in an AI-driven future, ensuring their employability and adaptability in the face of rapid technological change.
Conclusion
The rapid advancement and deployment of generative AI technology are poised to significantly impact the workforce, with retail workers and those employed in the food services industry among the most vulnerable to replacement. As AI continues to disrupt various sectors, it is essential for individuals, businesses, and policymakers to proactively address the challenges and opportunities presented by this technological shift.
By investing in education and training programs that equip workers with the skills needed to succeed in an AI-driven economy, society can work towards mitigating the potential negative impacts of job displacement while harnessing the benefits of this transformative technology. As we navigate this uncharted territory, it is crucial to foster open dialogue and collaboration among all stakeholders to ensure a smooth and equitable transition into the AI-powered future of work.
