‘Artificial intelligence’ has probably become the most used oxymoron in the context of modern technology. Before the period of Asimov, common people would not have even thought about uniting these two words that might not hold relevance together. However, today, artificial intelligence is transforming a lot of everyday aspects even without us knowing the depth of the impact it is creating.
We can state a lot of examples of how artificial intelligence is transforming our perspective of the world, processes, both at a consumer and business level.
Let us take a look at the four major areas of impact where artificial intelligence has resulted in a massive paradigm shift.
Chatbots are probably the first things that come to mind when we talk about artificial intelligence. More often than not, support queries, or at least, the first few interactions when it comes to support for products and services revolve around monotonous questions. In fact, it is more of a data gathering and authenticating exercise rather than finding out where the issue exactly lies.
In addition to that, there are also instances where customers who are in a fit of impulsive rage do not take the time and effort to go through the support documentation. Given all these parameters, chatbots would be the most ideal solution to address customer support.
In the long run, it is quite possible that the AI engine can learn support queries and how they are handled by their human counterparts. It might even result in the entire issue being addressed by artificial intelligence.
Little but we have imagined a time when ‘creative’ and ‘artificial’ would find their appearance in the same sentence. However, it is undeniable that today, artificial intelligence is changing the landscape of creative writing and journalism.
Thanks to the innovation called natural language processing (NLP), artificial intelligence understands language as a mode of communication rather than an aggregation of words with syntax and grammar. This means that AI is becoming more congenial for conversation and communication, making it completely ideal to create its own content.
Sometimes, in the world of journalism, most of the news might be dependent on facts and figures, and it doesn’t have to essentially be sensationalized. The best example would be Minor League baseball. It is not as famous as the major leagues but it still enjoys a fan following who does not wish to know anything more than the scores and the players.
This is where the relevance of artificial intelligence, NLP and artificial creative writing comes into play. AI can take care to deliver the news in a way that it was written by human intellect.
Speaking is one of the most natural talents of humankind. In fact, it is one of the biggest distinguishing factors between us and all the other species. However, it might not be the same for humans when it comes to interacting with machines.
The fact that we have to write complex codes for applications and have to go through processes that demand a lot of typing for a lot of technical work is a clear sign that there is a long gap to be filled in between human communication and the way in which machines understand.
It seemed impossible until artificial intelligence came into play. Today, we see a lot of collaborations between AI and human interaction. Remember that the very next time you propose to Siri or ask for a date with Alexa, you are interacting with a manifestation of artificial intelligence when it comes to speech recognition.
Speech recognition also goes into voice typing. It would be interesting for you all to note that even this article was completely typed by voice!
Productivity has been a cause of major concern for many companies, not because they cannot do away with it but more because the people who put in their efforts need to be recognized and rewarded. There are a lot of monotonous processes involved in making the workday happened. Some of them include acknowledgment emails and some of them include executing a run-of-the-mill process for generating a report.
With artificial intelligence, there are a lot of processes that can be automated. While automation does not seem so fascinating, it would be even more apt to say that they can be intelligently automated. For example, email replies can be also suggested based on the sender and your history of conversations with them. Certain pockets and parameters of reports can be highlighted based on any discrepancy in the data or anomaly in the patterns.
This ensures that the monotonous part of human intelligence is taken care of effectively and efficiently, and also with zero chances of missing or error.
It might not be an exaggeration to say that the future is already here when it comes to artificial intelligence! However, it is up to our lifestyle and processes to catch up with the capabilities of AI. Technology giants, corporate leviathans and even mobile app development companies should take note of the possibilities with artificial intelligence and ensure that it is applied in the future that stands a bit far for the common man but so close for those development companies!